Where do you Deliver ?
We only deliver to Malta and Gozo – Europe (for any info on Delivery to any other country please ask first)
Can I cancel my order?
Once your order has been placed we are unfortunately unable to cancel or make any amendments to the order.How long does it take for my order to be delivered?
Delivery usually takes between 2-4 working days.
What payment types are available?
We accept payments by all major Credit and Debit cards, as well as PayPal.
How do I return an unwanted item? / How do I get a refund?
Please inform us of your intention to return your product by sending an email to welcome@hairhubmalta.com with the following details:
- The order number
- The items name you wish to return
- The reason for return
Once your case has been processed, you will be given a reference number.
Returned goods will only be accepted when a return reference number has been given.
- The product must be returned to us within 10 days of delivery to you
- The products must be returned in their original condition, including the outer packaging, unused, and in perfect saleable condition
- You should return the product at your own cost to the return address. Ensure that the product arrives safely to us, we strongly recommend that you return the product to us by recorded post
Non-returnable items
- Products purchased during a promotion or nearing expiry date
- Open or/and used products
- Any issue with the products detected after 15 days of being delivered
How much will it cost to return my order if goods are unsuitable?
If you have paid by card you can return to any store free of charge (excluding equipment) as long as you provide your invoice as proof of purchase. Please note that if you have paid via PayPal this option is not available but you are able to return via post at your own cost.
How do I return a faulty item?
- If your product is faulty, you will receive a full refund of the product, any applicable delivery charges you paid, and any reasonable costs you incur in returning the item to us, provided you notify us within 30 days of receipt of the products you wish to return. Please note that if you ordered several items in your order your delivery charge might still apply and will not necessarily be refunded.
- You may also return an unwanted or faulty product to our store at 3, Anuzzjatta Street Balzan or call us on +356 2144 1011
How and when will I get my refund?
Returns can be made in the following situations:
- Orders returned by postal services
- Return processed
- Complaints
Your refund will be processed within 9 business days. It will be automatically issued to the original account that was used to make the purchase.
As an alternative, the customer can choose to redeem the amount of the order/product through a special code that is valid for 12 months beginning from the day it is sent to the customer.